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Frequently Asked Questions

We have already answered all the most frequently asked questions

How long will it take for my order to arrive?

All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.

We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time.

What payment methods can i use?

Visa / Visa Electron, Mastercard, American Express and Apple Pay

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Delivery & Payment

Free shipping to your door anywhere in the world within a few weeks. And you can easily track your package.